Domos and Orange: boosting customer experience with Network APIs

A partnership for innovation

One of the key players in this transformation is Domos, the creator of the Quality of Outcome (QoO) framework. This groundbreaking framework enables advanced network analytics and application performance, driving the development of new premium services. By translating complex network statistics into probabilities of perfect application experiences, Domos is setting a new standard in network performance analytics.

Real-world applications

Domos recently showcased its capabilities at the VivaTech24 hackathon, organized by Orange in partnership with Nokia. The event was a platform for developers to innovate, and Domos emerged as the winner by implementing a Microsoft Teams plugin that measures and enhances network quality. Their motivation for participating was clear: to gain early access to Network APIs such as Quality on Demand, congestion, and connectivity insights.

Following the hackathon, Orange and Domos continued their collaboration, focusing on enriching customer experiences for both mobile and fixed users. Magnus Olden, CTO of Domos, emphasized the importance of their technology:

“At Domos, we develop technology that translates network performance into application quality, helping both apps and end users understand how their networks are performing and how they can improve them.”

Accelerating new services

During the Orange OpenTech event, Orange and Domos demonstrated an enhanced video conferencing experience utilizing Orange’s production equipment. This collaboration exemplifies how Domos is working to simplify complex network data, making it accessible for end users and application developers. Magnus elaborated:

“The natural next step from that is figuring out how the network performance could be improved.”

A Vision for Home Networks

Imagine a home network where users can adjust the quality of service based on their specific needs. Orange is developing a solution that simplifies access to advanced network features within the Livebox ecosystem. This innovation allows users to modify the quality of service of their home network terminal on demand via an API.

The demonstration showcased a video conferencing application operating within a local network, utilized by various services and devices. Attendees were able to monitor real-time application performance and optimize service quality for an enhanced experience. This initiative leverages the prplOS (open-source software framework), Domos’ Quality of Outcome framework, and the Camara open-source initiative, all aimed at fostering faster and more accessible innovation.

Conclusion

The partnership between Domos and Orange is a testament to the power of collaboration in driving technological advancements. By harnessing Network APIs, they are not only improving customer experiences but also setting the stage for future innovations in network performance and application quality. As we continue to explore these possibilities, the potential for enhanced connectivity and user satisfaction is limitless.

For more insights and updates on this exciting collaboration, stay tuned to the Orange Developer blog!