Frequently asked questions

Frequently-asked questions

Get answers to the most common questions

This page gives you answers to the most common questions. If you cannot find the answer you are looking for, contact us

Portal-related questions
API-specific questions

What is the purpose of the Orange Developer portal?

The Orange Developer portal serves as a hub for developers to access Orange APIs, SDKs, and other resources, enabling them to build innovative applications and services leveraging Orange advanced technologies and network capabilities

What can I do on Orange Developer?

On Orange Developer, you can explore a comprehensive catalog of carrier-grade APIs, available across the Orange Group footprint. You can choose an API and consume it in minutes. You can also access documentation and guides, and test your applications. Additionally, you can stay updated with the latest news and updates from Orange Developer.

How can I start on Orange Developer?

Go to our Quick Start Guide and follow the steps to create your account, subscribe to an API, create an application, obtain your access token, and consume APIs on Orange Developer.

How can I create an account on Orange Developer?

To create an account on the Orange Developer portal, follow these steps:

Once you have successfully registered, you can log in to your account using your credentials
Visit the Orange Developer portal at https://developer.orange.com/
Click on Log in/Register
Click on Create account
Fill in the required information, such as your name, email address, and password
Agree to the terms and conditions
Click on the account validation link sent by email

How can I link my Orange Developer account to a generic account (Google, GitHub, LinkedIn)?

To link your Orange Developer account to a generic one, follow these steps:

Visit the Orange Developer portal at https://developer.orange.com/
Click on Log in/Register
Click on Sign in with (the account of your choice: Google, GitHub, LinkedIn)
Fill in your OD email address and password, and click Link
When prompted, enter the verification code you’ve received by email
Click on Submit my code
You have successfully linked your Orange Developer account with your Google account

If you encounter any issues when resetting your password, please use the ‘Forgot password’ option and we will email you a new link to validate.

How can I check my credentials for my application?

To obtain your credentials – client ID, client secret or Authorization header-:

Visit the Orange Developer portal at https://developer.orange.com/
Click on Log in/Register
Click on MyApps
Select your application
Click on the Credentials tab

To obtain your Client secret and Authorization header:

Enter your Orange Developer account password
Click Show in the Credentials tab

What documentation is available on Orange Developer?

Orange Developer is your go-to resource for APIs. There are technical guides, blog articles, customer stories. Additionally each API has its own dedicated technical documentation.

How can I access the APIs and SDKs provided on Orange Developer?

You may access our catalog by clicking tab Products at the top menu of our website. You may also search through our API catalog by clicking the spyglass icon.

Are there any usage limits or restrictions when using Orange APIs?

For each API, rate-limiting policies are enforced in order to:

limit the number of API calls apps can make to the API over a specific fixed or rolling window (e.g. minute, hour, day, week or month).
protect the API against severe traffic spikes and denial-of-service attacks,

How can I get support or ask questions about the Orange Developer portal?

Orange Developer provides basic support for developers. For support, visit our Contact us page. You may also want to refer to the Point of Contact dedicated to the API offer you subscribed to.

Are there any guidelines or best practices for developing applications with Orange APIs?

We can recommend the following 2 guidelines:

Client security measures, good practices for a secure integration of Orange APIs – Orange Developer: describes set of measures to implement for the security of your mobile application, communications to and from clients, as well as personal data
Best practices for API error handling and troubleshooting – Orange Developer: describes all errors related to APIs, how to handle and troubleshoot them

You may also browse through our set of technical guides to learn more.

How can I stay updated with the latest news and updates from Orange Developer?

In addition to regular visits to Orange Developer, you may subscribe to our newsletter. To do so, check the box “Keep me informed about Orange Developer activities…”

How is my personal data handled on Orange Developer?

The processing of your personal data is thoroughly explained in the Privacy notice – Orange Developer.

How can I change my email on Orange Developer?

To change your email address:

Visit the Orange Developer portal at https://developer.orange.com/
Click on Log in/Register
Click on My account > Edit profile in the top-right menu
Click on I want to change my email
Enter your new email

How do I find out about the features offered by your API?

Each API has a dedicated page, which contains several tabs:

An Overview for a high-level description of the API and its features
A Getting Started that explains what you need to do to integrate the API: programming languages, code samples, billing rates, etc.
The API Reference documentation, which can be displayed in Swagger UI or Rapidoc format
FAQs, Terms and Conditions, Sample codes can also help you

These tabs may or may not be present depending on the API you are interested in.

How do you ensure the security of your APIs?

We implement industry-standard security measures including HTTPS, OAuth 2.0 for authentication, and regular security audits to ensure that our APIs are secure.

What is the response format of your APIs?

Our APIs typically return data in JSON format, which is widely used and easily integrated into most programming languages and platforms.

How can I obtain an API key to access your services?

To obtain an API key you may refer to the OAuth2.0 step-by-step guide. This guide presents the essential steps to obtain access to the Orange APIs services.

What is the cost of using an API?

API usage is generally part of a service offer with its own pricing. Some APIs, like Store Locator, and sandbox environments are free.

What is the meaning of the error codes returned by the Orange API Gateway?

Orange APIs use appropriate HTTP response status codes to indicate whether a specific HTTP request has been successfully completed or not. The main HTTP errors and best practices for API error handling and troubleshooting are listed in: Best practices for API error handling and troubleshooting

How can I report issues or bugs specific to the API I’m using?

You may use the Contact Us form on the Orange Developer portal. Make sure to make the appropriate choice in the Request type drop-down list.

What happens if an API I’m using is deprecated?

If an API is to be deprecated, we will inform developers well in advance and provide guidance on migrating to a newer version or alternative API.

Can I contribute to the Orange Developer portal or its API documentation?

While the official API documentation is maintained by Orange, we welcome feedback and suggestions from our developer community. Please use the Contact Us form to submit your contributions.

What should I do if I experience a service disruption or outage?

If you experience a service disruption or outage, please report it immediately through the support channels provided on Orange Developer. Our team will investigate and work to resolve the issue promptly.

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