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Contact Everyone 1.0

  • Communications

Connect with your audience easily via SMS, voice, and other channels, all from one user-friendly platform and reachable via a powerful REST API

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Contact Everyone : Communications Platform-as-a-Service (CPaaS) for Messaging and Conversational services

Contact Everyone is a multimedia messaging solution powered by Orange Business, that allows businesses to quickly and efficiently communicate with their contacts across multiple channels. Contact Everyone proposes a REST API as a secure interface that allows developers to integrate messaging functionalities and real-time communication capabilities directly into their applications.

Key features

Multi-Channel Support

Unified API: Integrate various communication channels (SMS / Rich SMS, email, RCS, Voice messages, Fax.) through a single point of access.

The multichannel approach enables companies to reach their audience through their preferred communication methods.

From  small businesses to enterprises, Contact Everyone powers several hundred millions of messages around the world with more than 200 carrier  connections.

Messaging capabilities

Simple Messaging API: One language for all communications

SMPP Connectivity: Efficient SMS sending/receiving with support for text, binary, and Unicode messages

Conversation Management

Thread Handling: Manage message threads and user interactions effectively

Real-Time Updates: Use webhooks for instant notifications and external system integrations

Analytics and Reporting

Performance Insights: Monitor messaging performance and campaign effectiveness

Security and Compliance

OAuth2 Authentication: Secure third-party access with token-based authentication
Data Protection: Implement encryption and robust security measures

Campaign Management

Create and Manage Campaigns: Schedule, modify, and track messaging campaigns

Delivery Status Tracking: Real-time monitoring of message delivery

Interactive Customer Dialogue

Two-Way Communication: Facilitate real-time interactions with customers via SMS, with future support for WhatsApp and RCS

More features are available like customizable sender number, automated  management of contact lists, ability to create different distribution groups,campaign history tracking, etc.

These features combined make Contact Everyone a powerful tool for businesses to manage their communication efforts effectively, ensuring that messages reach the right audience and that campaign performance can be monitored and improved over time.

Through a Campaign Management module, Businesses can create, schedule, modify, and delete messaging campaigns

For an interactive Customer Dialogue, the API can facilitate two-way, and interactive communication with customers. For the time being available via SMS Time2chat in France, future support for WhatsApp and RCS is under development.

Key Benefits

By leveraging this all-in-one API, businesses can effortlessly create, deploy, and manage robust multichannel communication solutions, enhancing efficiency and user experience :



  • Single Point of Access: Interact with various communication channels through one unified API
  • Simplified Implementation: Reduce development complexity and time-to-market for multichannel solutions
  • Intuitive Management: Easily oversee and control diverse messaging platforms from a centralized interface
  • Rapid Deployment: Quickly set up and launch communication features across multiple channels
  • User-Friendly Integration: Seamlessly incorporate various messaging capabilities into your existing systems

Use cases examples

  • Promotions and Announcements: Send event notifications, reminders, and product launches
  • Customer Engagement: Follow-up on prospects, automate reminders, and manage appointments


    Get started with Contact Everyone

    1

    Contact Orange Business

    For the most accurate and personalized guidance, contacting a sales
    representative is recommended to discuss your specific messaging and
    communication requirements.

    Contact Orange Business

    2

    Obtain an API key

    API access requires specific credentials. Once, you subscribed, you'll need to obtain an API key from your Contact Everyone Orange account

    3

    Explore documentation

    Contact Everyone provides a comprehensive API documentation which covers: REST API details, Quick start guides, Message sending procedures, Group and contact management, Authentication methods...