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Order tracking - Documentation 1.0

Track your Orange Business orders and appointments for your sites located in France

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Track your Orange Business orders and appointments for your sites located in France

The Order Tracking API provides the following features :

  • Per (User id, SIREN or SIRET), retrieve the complete lists of orders (delivery in progress, delivered, cancelled) and associated information
  • Per order, retrieve the services included in the order and associated information
  • Per service, retrieve the appointments planned / completed
  • French customer only

You are interested?

Please contact your contract manager who will liaise with the Orange Business account team.

You can also contact our French Sales team directly using the Contact us button below.

Contact us

Get inspired

Track orders

I want to retrieve the list of orders that are currently in progress, completed or cancelled.

I use the get/orders function

Information related to the delivery

I want to get general information related to the delivery of my orders.

I use the get/orders/{orderId} and get/orders/{orderId}/documents functions.

Information related to a service delivery

I want to retrieve detailed information related to a service delivery.

I use the get/orders/{orderId}/services and get/orders/{serviceId}/appointment

What sets us appart

Complete API catalogue

Full catalogue of self-service APIs is available to streamline your business processes.

The catalogue allows a 360° navigation and covers key functions available in customer portal: ordering, incident, change, maintenance and billing (International customers only)

Enforced security

Two options to reinforce the native security brought by the use of OAuth 2.0 protocol.

- Consume our APIs through your Corporate VPN without touching the public internet, via Galerie option

- TLS2 ways protocol

Experts support

Professional Services can be activated as per your needs:

- Project management

- Functional and technical support (Integration study impact, data model and resources mapping, process impacts, authentication implementation...)

- Components development and integration on customer side

- Consultancy on API strategy

Integrate User to Machine

By default, our API comes with a machine to machine authentication.

We also support in standard User to machine authentication. One click to make them visible to you, just ask your Orange Business representative

Want to know more on any of the above ? Please contact your Orange Business representative

Get started with Order tracking API now



This API can only be used by existing french Orange Business customers.


Contact us

- Liaise with your Orange Business account team through your contract manager, or

- Contact directly our French Sales team using the below button.

Contact us



After contracting with our Sales team, you will be granted access to the API environment

In short

Who is it for ?

Companies with an existing services contract with Orange Business


French customer only


Included in Services charges and subject to Service Manage option for eligible customers


Our experts can help you to use and integrate our API.

In case of issues, please contact our HelpDesk

Need some help ?

During the build

Our experts can help you to use and integrate our API in your ITSM.

Please contact your Orange Business representative

During the run

24/7 outside scheduled works

99.95% Service Level Objective (SLO)

In case of issue, please contact your Orange Business helpdesk.

Stay tuned, many more features are coming soon!