Track your Orange Business orders and appointments for your sites located in France
The Order Tracking API provides the following features :
- Per (User id, SIREN or SIRET), retrieve the complete lists of orders (delivery in progress, delivered, cancelled) and associated information
- Per order, retrieve the services included in the order and associated information
- Per service, retrieve the appointments planned / completed
- French customer only
You are interested?
Please contact your contract manager who will liaise with the Orange Business account team.
You can also contact our French Sales team directly using the Contact us button below.
Get inspired
Track orders
I want to retrieve the list of orders that are currently in progress, completed or cancelled.
I use the get/orders function
Information related to the delivery
I want to get general information related to the delivery of my orders.
I use the get/orders/{orderId} and get/orders/{orderId}/documents functions.
Information related to a service delivery
I want to retrieve detailed information related to a service delivery.
I use the get/orders/{orderId}/services and get/orders/{serviceId}/appointment
What sets us appart
Complete API catalogue
Full catalogue of self-service APIs is available to streamline your business processes.
The catalogue allows a 360° navigation and covers key functions available in customer portal: ordering, incident, change, maintenance and billing (International customers only)
Enforced security
Two options to reinforce the native security brought by the use of OAuth 2.0 protocol.
- Consume our APIs through your Corporate VPN without touching the public internet, via Galerie option
- TLS2 ways protocol
Experts support
Professional Services can be activated as per your needs:
- Project management
- Functional and technical support (Integration study impact, data model and resources mapping, process impacts, authentication implementation...)
- Components development and integration on customer side
- Consultancy on API strategy
Integrate User to Machine
By default, our API comes with a machine to machine authentication.
We also support in standard User to machine authentication. One click to make them visible to you, just ask your Orange Business representative
Want to know more on any of the above ? Please contact your Orange Business representative
Get started with Order tracking API now
Discover
This API can only be used by existing french Orange Business customers.
Contact us
- Liaise with your Orange Business account team through your contract manager, or
- Contact directly our French Sales team using the below button.
Subscribe
After contracting with our Sales team, you will be granted access to the API environment
In short
Who is it for ?
Companies with an existing services contract with Orange Business
Availability
French customer only
Pricing
Included in Services charges and subject to Service Manage option for eligible customers
Support
Our experts can help you to use and integrate our API.
In case of issues, please contact our HelpDesk
Need some help ?
During the build
Our experts can help you to use and integrate our API in your ITSM.
Please contact your Orange Business representative
During the run
24/7 outside scheduled works