Orange API Specific Terms for Order Tracking API
Service Provider: Orange Business
Order Tracking API is used to monitor and track orders for customers
1. DEFINITIONS
All capitalized terms used in these Specific Terms will have the respective meanings given to such terms in the Orange API General Terms or in the Agreement (as defined below), as applicable.
Agreement means the terms and conditions, or agreement signed by Customer and Orange Business pursuant to which Orange Business provides the Network Services to Customer.
Customer means the legal entity identified in the Agreement that receives the Supported Services and that uses the Order Tracking API.
Incident means a failure or malfunction of a Supported Service. Incidents do not include unavailability of Supported Services during Scheduled Maintenance.
Supported Services means the Services (1) that Customer purchases from Orange Business pursuant to the terms of, and as described in the relevant Service Description(s) in, the Agreement and (2) for which Orange Business will provide the Order Tracking API. Orange will identify and may modify from time to time the Services for which the Order Tracking API is made available.
Orange Business means the Orange Affiliate identified in the Agreement.
2. CONTRACTUAL DOCUMENTS
Order Tracking API is only available if Customer has an existing Agreement with Orange Business for Supported Services. Use of the Order Tracking API is subject to the terms and conditions of the Agreement, the Orange APIs General Terms, and these Orange API Specific Terms for [your API Name] API. In case of any conflict or discrepancy between the Orange APIs General Terms, the Orange API Specific Terms for Order Tracking API and the Agreement, the order of precedence shall be as follows: (1) these Orange API Specific Terms for Order Tracking API, (2) Orange APIs General Terms, (3) the Agreement, except that the Governing Law and dispute Resolution provisions in the Agreement will apply in lieu of those terms in the Orange API General Conditions.
3. SERVICE DESCRIPTION AND SPECIFIC CONDITIONS
3.1. CONDITIONS
Customer’s access to Order Tracking API is not transferable. Order Tracking API is available, and Customer represents and warrants that all information and data made available through Order Tracking API will be, for Customer’s internal use and/or Business Customer’s internal use only
3.2. FEES
Order Tracking API is included the Supported Services charges. Orange Business reserves the right to modify API fees at any time upon written notification to the Customer.
3.3. API MODIFICATION AND VERSION
Orange Business may modify or update the Order Tracking API at any time, and Orange will use reasonable efforts to provide at least 30 days advance notice to Customer of any such update that Orange reasonably believes would materially or adversely impact the Customer. Orange Business reserves the right to suspend any version of Order Tracking API at any time. In such event, Customer will be informed in advance and in a timely manner so that Customer may migrate to a newer version of the API.
3.3. API TERMINATION
Orange Business reserves the right to terminate Order Tracking API at any time. Orange will use reasonable efforts to provide at least 60 days advance notice to Customer.
3.4. DISCLAIMER OF WARRANTIES
In addition to the disclaimer of warranties set forth in the Orange APIs General Terms, Orange Business expressly disclaims any warranties, express or implied, that the information available on the Order Tracking API or any data derived therefrom will be free from errors or omissions, and Orange Business will have no responsibility or liability for any error or omission on the Order Tracking API or any information derived therefrom.
3.5. TECHNICAL REQUIREMENT
The Order Tracking API access will be available to Customer through a RESTFUL API (with HTTPS), and Customer is responsible for providing and maintaining Internet connection and appropriate Internet application software for use with the Order Tracking API.
3.6. API SERVICE AVAILABILITY
Customer will report any failure or malfunction of the Order Tracking API (“Incident”) to Orange Business, and Orange Business will address and manage the Incident in an effort to restore service, which may include providing Customer with relevant documentation. Orange Business will use reasonable efforts to provide Order Tracking API high availability and good response time for the API Calls. Orange Business may suspend the Order Tracking API at any time for technical or operational reasons, e.g., to perform maintenance, to implement an upgrade, etc. Maintenance periods will be communicated to Customer in advance.
3.8. API CALL LIMITATION
Orange Business reserves the right to implement a threshold applicable to the number of API requests per minute (which will be identified and may be modified by Orange Business from time to time) to preserve the quality of the service. All API requests that exceed such threshold will be rejected and a specific error code and associated description will be returned.
3.9. CUSTOMER RESPONSIBILITY
When Customer or its Business Customer posts, modifies, submits or transmits information to or through the Order tracking API, Customer is fully and solely responsible for the changes that Orange Business makes to Customer’s Network Services in reliance on such information, and Orange Business will not be responsible for any misconfiguration related to such information.
Customer is responsible for the preservation and usage of the authentication information provided by Orange Business. Customer will define and implement the appropriate and effective means to preserve confidentiality of the Incident API.
If Orange Business knows or reasonably suspects that the Order tracking API is being misused, Orange Business may immediately require the Customer to cease all use of the API notwithstanding anything to the contrary and without prejudice to Orange’s termination rights or remedies as otherwise set forth in the Orange APIs General Terms or in the Agreement. In such event, the Customer agrees to cease using the API without any delay and to provide evidence to Orange Business to demonstrate Customer's compliance. Orange Business will not be responsible or liable for any misuse of the Order tracking API or of any data included or made available as part of the API.
Customer may not reproduce, resell, or distribute the Order tracking API or any reports or data generated by the Order tracking API for any purpose unless Customer has been specifically permitted to do so under a separate agreement with Orange Business.
3.10. USE OF API / DATA
Customer understands and agrees that Orange Business is collecting data regarding the Customer’s or its Business Customer’s use of the Order tracking API. Customer expressly agrees that Orange Business is permitted to use, process and store this data as reasonably required to improve the API functionality and better services, subject to the terms of the Orange APIs General Terms and/or the Agreement, as applicable, regarding Personal Data.