.wpb_animate_when_almost_visible { opacity: 1; }

Incident - Documentation 1.8

  • Service management

Report and track your incidents within Orange Business

Contact us

Version 1.8 - July 21st 2025

  • POST /attachment now supports both synchronous and asynchronous modes via the async query parameter. In both modes, attachments are scanned by antivirus before processing.
  • New fields added to the response of the synchronous mode for POST /attachment:
    • attachmentId: The unique identifier of the newly posted attachment.
    • href: The URI location of the created attachment.
  • New endpoint: GET /jobs/{id} to retrieve the status and details of asynchronous jobs initiated by the POST /attachment endpoint in async mode.
  • Recommendation: It is recommended to use async=true for POST /attachment to avoid timeout issues during antivirus scanning, especially for large files.

Version 1.7 - June 18th 2025

  • Enhanced Note Creation: Added the capability to include an attachment reference when creating a new note via POST request.
    • Only one attachment can be linked per note.
  • Improved Note Retrieval: The GET Note response now includes the attachment href if an attachment is linked to the note.
  • Data Consistency Fix: Corrected the enum values for the origin field in GET notes to match the case-sensitive stored values. 

Version 1.6 - April 23rd 2025

  • ​Added new endpoint /incidents/aggregate/{groupby}
    • This endpoint allows to fetch pre-cached aggregates of incidents based on criterion

Version 1.5 - December 16th 2024

  • ​Enhancements

    • Added the option to update incident "shortDescription".
    • Defined maximum limit for incidents retrieval to be 250 incidents maximum per request. 

Version 1.4 - October 14th 2024

  • Bug fixes

    • Posting contact while creating an incident.
      
  • ​Enhancements

    • Added optional field "firstName" to contacts object.

Version 1.3 - November 6th 2023

Delay of availability in the API of elements created by Orange Business have been reduced to +/- 3 minutes

Version 1.2 - March 23rd 2023

Release including new filter note.createdAT for searching incidents