Orange API Specific Terms for Incident API
Service Provider: Orange Business Services
The API Incident allows the Customer to track and report new incidents on this network. Subject to the terms of these Orange API Specific Terms for Incident API, Orange Business Services will provide Customer with access to the Incident API upon Customer’s request.
All capitalised terms used in these Specific Terms will have the respective meanings given to such terms in the Orange API General Terms or in the Agreement (as defined below), as applicable.
Agreement means the terms and conditions or agreement signed by Customer and Orange Business Services pursuant to which Orange Business Services provides the Network Services to Customer.
Customer means the legal entity identified in the Agreement that receives the Supported Services and that uses the Incident API.
Incident means a failure or malfunction of a Supported Service. Incidents do not include unavailability of Supported Services during Scheduled Maintenance
Supported Services means the Services (1) that Customer purchases from Orange Business Services pursuant to the terms of, and as described in the relevant Service Description(s) in, the Agreement and (2) for which Orange Business Services will provide the Incident API. Orange will identify and may modify from time to time the Services for which the Incident API is made available.
Orange Business Services means the Orange Affiliate identified in the Agreement.
2. CONTRACTUAL DOCUMENTS
Incident API is only available if Customer has an existing Agreement with Orange Business Services for Supported Services and has subscribed to Service Manage option when eligible. Use of the Incident API is subject to the terms and conditions of the Agreement, the Orange APIs General Terms, and these Orange API Specific Terms for Incident API. In case of any conflict or discrepancy between the Orange APIs General Terms, the Orange API Specific Terms for Incident API and the Agreement, the order of precedence shall be as follows: (1) these Orange API Specific Terms for Incident API, (2) Orange APIs General Terms, and (3) the Agreement, except that the Governing Law and Dispute Resolution provisions in the Agreement will apply in lieu of those terms in the Orange API General Conditions.
3. SERVICE DESCRIPTION AND SPECIFIC CONDITIONS
Customer’s access to Incident API is not transferable. Incident API is available, and Customer represents and warrants that all information and data made available through Incident API will be, for Customer’s internal use and/or Business Customer’s internal use only.
Incident API is included the Supported Services charges and is subject to Service Manage option for eligible customers. Orange Business Services reserves the right to modify API fees at any time upon written notification to the Customer.
3.3. API MODIFICATION AND VERSION
Orange Business Services may modify or update the Incident API at any time, and Orange will use reasonable efforts to provide at least 30 days advance notice to Customer of any such update that Orange reasonably believes would materially or adversely impact the Customer.
Orange Business Services reserves the right to suspend any version of Incident API at any time. In such event, Customer will be informed in advance and in a timely manner so that Customer may migrate to a newer version of the API.
3.4. API TERMINATION
Orange Business Services reserves the right to terminate Incident API at any time. Orange will use reasonable efforts to provide at least 60 days advance notice to Customer.
3.5. DISCLAIMER OF WARRANTIES
In addition to the disclaimer of warranties set forth in the Orange APIs General Terms, Orange Business Services expressly disclaims any warranties, express or implied, that the information available on the Incident API or any data derived therefrom will be free from errors or omissions, and Orange Business Services will have no responsibility or liability for any error or omission on the Incident API or any information derived therefrom.
3.6. TECHNICAL REQUIREMENT
The Incident API access will be available to Customer through a RESTFUL API (with HTTPS), and Customer is responsible for providing and maintaining Internet connection and appropriate Internet application software for use with the Incident API.
3.7. API SERVICE AVAILABILITY
Customer will report any failure or malfunction of the Incident API (“Incident”) to Orange Business Services, and Orange Business Services will address and manage the Incident in an effort to restore service, which may include providing Customer with relevant documentation. Orange Business Services will use reasonable efforts to provide Incident API high availability and good response time for the API Calls.
Orange Business Services may suspend the Incident API at any time for technical or operational reasons, e.g., to perform maintenance, to implement an upgrade, etc. Maintenance periods will be communicated to Customer in advance.
3.8. API CALL LIMITATION
Orange Business Services reserves the right to implement a threshold applicable to the number of API requests per minute (which will be identified and may be modified by Orange Business Services from time to time) to preserve the quality of the service. All API requests that exceed such threshold will be rejected and a specific error code and associated description will be returned.
3.9. CUSTOMER RESPONSIBILITY
When Customer or its Business Customer posts, modifies, submits or transmits information to or through the Incident API, Customer is fully and solely responsible for the changes that Orange Business Services makes to Customer’s Network Services in reliance on such information, and Orange Business Services will not be responsible for any misconfiguration related to such information.
Customer is responsible for the preservation and usage of the authentication information provided by Orange Business Services. Customer will define and implement the appropriate and effective means to preserve confidentiality of the Incident API.
If Orange Business Services knows or reasonably suspects that the Incident API is being misused, Orange Business Services may immediately require the Customer to cease all use of the API notwithstanding anything to the contrary and without prejudice to Orange’s termination rights or remedies as otherwise set forth in the Orange APIs General Terms or in the Agreement. In such event, the Customer agrees to cease using the API without any delay and to provide evidence to Orange Business Services to demonstrate Customer's compliance. Orange Business Services will not be responsible or liable for any misuse of the Incident API or of any data included or made available as part of the API.
Customer may not reproduce, resell, or distribute the Incident API or any reports or data generated by the Incident API for any purpose unless Customer has been specifically permitted to do so under a separate agreement with Orange Business Services.
3.10. USE OF API / DATA
Customer understands and agrees that Orange Business Services is collecting data regarding the Customer’s or its Business Customer’s use of the Incident API. Customer expressly agrees that Orange Business Services is permitted to use, process and store this data as reasonably required to improve the API functionality and better services, subject to the terms of the Orange APIs General Terms and/or the Agreement, as applicable, regarding Personal Data.