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Incident - Documentation 1.3

Report and track your incidents within Orange Business

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Track in real time incidents and report new incident on your network

The Incident API embed following features :
  • Create or update an incident on an equipment or a site
  • Track in real time the status, attributes and details of your on-going or closed incidents
  • Add additional information or comments on an incident
  • Download incident reports for the last 13 months

Incident API covers Network products available in the Orange Business customer portal.


  • Core Information API is required to retrieve customer sites inventory.
  • For French customers, subscription to Espace Client Entreprise portal is required.
  • For International customers, subscription to My Space Space portal and Service Manage option is required.

You are interested ?

Please contact your contract manager who will liaise with the Orange Business Services account team.

You can also contact our French or International Sales team directly using one of the Contact us buttons below.

Contactez nous   Contact us

Get inspired

Report an Incident

I want to report new incident linked to a CI / Service managed by Orange Business, directly from my ITSM platform.

I want it to be sent automatically to the Orange Business Helpdesk

I use the Incident API "Create an incident" functions and Core Information "Get CIs /  Service Points" functions

Track an incident

I want to track an active incident manage by Orange Business Services from my ITSM platform.

I use the Incident API "Get Incident Details" functions

Add comment to an incident

I want a simple way to send complementary information on an incident.

I use the Incident API "Add Notes/Comments" functions.

What sets us appart

Complete API catalogue

Full catalogue of self-service APIs is available to streamline your business processes.

The catalogue allows a 360° navigation and covers key functions available in customer portal: ordering, core information and network.

Enforced security

Two options to reinforce the native security brought by the use of OAuth 2.0 protocol.

- Consume our APIs through your Corporate VPN without touching the public internet, via Galerie option

- TLS2 ways protocol

Experts support

Professional Services can be activated as per your needs:

- Project management

- Functional and technical support (Integration study impact, data model and resources mapping, process impacts, authentication implementation...)

- Components development and integration on customer side

- Consultancy on API strategy

Integrate User to Machine

By default, our API comes with a machine to machine authentication.

We also support in standard User to machine authentication. One click to make them visible to you, just ask your Orange Business Services representative

Get started with Incident API now



This API can only be used by existing Orange Business customers.

Check out the API Reference with the available methods and resources


Contact us

o Liaise with your Orange Business Services account team through your contract manager, or

o Contact directly our French or International Sales team using one of the below buttons.

Contactez nous

Contact us



After contracting with our Sales team, you will be granted access to the API environment

In short

Who is it for ?

Companies with an existing services contract with Orange Business Services




Included in Services charges and subject to Service Manage option for eligible customers


Our experts can help you to use and integrate our API.

In case of issues, please contact our HelpDesk

Need some help ?

During the build

Our experts can help you to use and integrate our API in your ITSM.

Please contact your Orange Business representative

During the run

24/7 outside scheduled works

99.95% Service Level Objective (SLO)

In case of issue, please contact your Orange Business helpdesk

Stay tuned, many more features are coming soon!