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Ordering
Track your requests and your orders with Orange Business Services
2.1

Automate the ordering of your Orange Business Services products

Ordering API enables Orange Business Services French and International customers to track and send orders for Orange Business Services directly from their IT system. Once the order is raised through the API, it is either processed automatically or manually depending on the products.

The Ordering API is gradually enriched with new features.

The functionalities available through Ordering API vary between France or an International customers. This is managed automatically by the API, customer only access the functionalities he is eligible.

Pre-requisite
  • for France customers: subscription to Espace Client Entreprise portal 
  • for International customers: My Space Space portal


The Ordering API embed following features:

French customers


- Create new orders (creation, modification, termination).
- Monitor the status of your orders.

Subscription to "Commande fixe" or "Commande réseau" is required

International customers


- Track the status of your quote requests and your orders.

- Send new requests for quotes, validated your quotes, turn them into orders

You are interested ?

Please contact your contract manager who will liaise with the Orange Business Services account team.

You can also contact our French or International Sales team directly using one of the Contact us buttons below.

Contactez nous     Contact us

Get inspired

Automate generic orders


I want to raise generic orders to Orange Business Services from my Information System.

I use the Ordering API "Send new Request" function

Track quotes and orders status


I want a consolidated view of my quotes and orders in my own Information System.

I want to track the progress of delivery and be informed when the status changes or when an action is required from my organisation

I use the Ordering API " Get Request Details of an order" function

Request and approve quotes


I want to send requests for services, and receive and approve quotations from my own information system.

I use the Ordering API "Send new request quotes" function

What sets us appart

Complete API catalogue


Full catalogue of self-service APIs is available to streamline your business processes.

The catalogue allows a 360° navigation and covers key functions available in customer portal: core information, incident, network and billing (International customers only)

Enforced security


Two options to reinforce the native security brought by the use of OAuth 2.0 protocol.

- Consume our APIs through your Corporate VPN without touching the public internet, via Galerie option

- TLS2 ways protocol

Experts support


Professional Services can be activated as per your needs:

- Project management

- Functional and technical support (integration study impact, data model and resources mapping, process impacts, authentication implementation, ...)

- Components development and integration on customer side

- Consultancy on API strategy

Integrate User to Machine


By default, our API comes with a machine to machine authentication.

We also support in standard User to machine authentication. One click to make them visible to you, just ask your Orange Business Services representative

Get started with Ordering API now

1

Discover

This API can only be used by existing Orange Business Services customers.

Check out the API Reference with the available methods and resources

2

Contact us

o Liaise with your Orange Business Services account team through your contract manager, or

o Contact directly our French or International Sales team using one of the below buttons.

Contactez nous

Contact us

3

Subscribe

After contracting with our Sales team, you will be granted access to the API environment

In short

Who is it for ?


Companies with an existing services contract with Orange Business Services

Availability


Worldwide

Pricing


Included in Services charges and subject to "Commande fixe" or "Commande réseau" option for French customers

Support


Our experts can help you to use and integrate our API.

In case of issues, please contact our HelpDesk

Need some help ?

During the build


Our experts can help you to use and integrate our API in your ITSM.

Please contact your Orange Business Services representative

During the run


24/7 outside scheduled works

99.95% Service Level Objective (SLO)

In case of issue, please contact your Orange Business Services helpdesk

Stay tuned, many more features are coming soon!