Protect your users phone number
Prevent personal number sharing between clients and service providers
“Protect your Users” automatically generates temporary alias numbers for each interaction. Your users communicate without ever revealing their real numbers, reducing harassment and preserving confidentiality.
59% of plateform’s users feels uncomfortable sharing their phone number*
With 59% of platform users feeling uncomfortable sharing their phone number, service-based businesses encounter significant operational hurdles. A customer waiting for a furniture delivery may refuse to provide direct contact information, making it nearly impossible for Marcus to confirm delivery times or navigate to the correct apartment. Similarly, ride-share passengers often hesitate to give drivers their personal numbers, and homeowners scheduling repair services with field technicians prefer to avoid direct phone contact with strangers. This widespread privacy concern creates communication gaps that lead to missed deliveries, frustrated customers, and inefficient service coordination. Companies in logistics, transportation, and field services must find innovative solutions that enable essential professional communication while respecting users’ privacy boundaries and maintaining the seamless service experience that customers expect.
*Quantilope, 2023
Automatic generation of on-demand alias numbers
When a delivery person needs to contact a client through your platform, our Alias Numbers API instantly creates a temporary number. The client always sees the same company number, while the delivery person sees a masked platform number.
Protect privacy of your users
This approach protects both parties’ confidentiality. The process is fully automated: a simple API call triggers alias creation and connection setup. The solution easily integrates into your existing applications via our Click-To-Call API, allowing service providers to initiate calls directly from your interface without revealing personal numbers.
Intelligently redirect user callback
One-third of delivery drivers’ calls trigger customer callbacks. The Alias Numbers API intelligently redirects the call either to the driver or, later, to a message inviting the customer to call back customer service. You define the callback policy to follow.
Talk to sales
Want to talk about your use case?
Measured results and concrete benefits
Alias Numbers is already available for Orange Telephone Pro users and My Dedicated Agent.
3 millions
calls processed per year
100%
operator coverage
