[Webinar] Trust signals : your tookit to fight identity fraud

Identity fraud is evolving fast. Attack methods are becoming more automated, more scalable, and more accessible. At the same time, businesses still need to keep digital journeys simple, seamless, and efficient. That was the focus of our recent webinar: Trust Signals: Your toolkit to fight identity fraud

The session brought together three complementary perspectives:

• Alexandre Zermati, Product Manager API Identity & Antifraud, Orange LiveNet
• Jean-Pierre Lim, Head of Product, DQE
• Robin Devals, Head of Operations, Pledg

Together, they explored how businesses can use trust signals to better assess risk, reduce fraud, and improve user experience across onboarding, authentication, and payment flows.

🎬 Watch the replay

Main takeaways from the webinar

1. Fraud has changed scale

One of the strongest messages from the webinar was that fraud is no longer a marginal or occasional issue. As Jean-Pierre Lim explained, attacks are now:

“more industrialized, more automated, and more accessible.”

This means businesses need stronger and more adaptive ways to assess trust in real time.

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2. The mobile number is now a critical trust asset

The phone number has become a central digital identifier. It is used in communication, login, onboarding, account recovery, and authentication.

As Alexandre Zermati said:

“The mobile phone is not just a communication channel. It has become an entry point to our digital lives.”

Because it sits at the center of so many digital journeys, it is both a target for fraudsters and a valuable source of trust signals.

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3. SMS OTP alone is no longer enough

The webinar highlighted the growing limits of SMS OTP when used as a standalone authentication method. SIM swap, social engineering, and other fraud techniques have shown that a code sent by SMS is not always enough to establish trust.

Jean-Pierre Lim summed it up this way:

“The problem is no longer technological. It is human.”

This is why businesses need authentication methods that reduce reliance on user action when the risk level requires it.

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4. Silent authentication is becoming a practical answer

A key theme of the webinar was the value of silent authentication.

Instead of asking users to wait for a code, read it, and type it back, APIs such as Number Verification can validate trust signals in the background, directly through the network.

This helps improve both:

• security, by using stronger and harder-to-fake signals,
• user experience, by reducing visible friction.

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5. Trust should adapt to risk

Another major lesson from the webinar was that security should not be applied the same way to every user and every interaction.

The most effective model is often an adaptive one:

• use silent trust signals when confidence is high,
• escalate to stronger checks only when needed.

This approach helps protect legitimate users from unnecessary friction while improving fraud detection where risk is higher.

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6. Real-world deployment already exists

The Pledg case study brought a concrete business perspective to the discussion.

For Robin Devals, the challenge is clear:

“For us, on the merchant side, the key battle is the fluidity of the journey.”

That is why silent authentication matters so much in payment and financing journeys. It offers a way to reinforce trust while protecting conversion.

Watch the replay

If you missed the live session, or if you want to revisit the discussion, the replay is now available.

In one hour, you will discover:

• the main fraud trends shaping digital journeys,
• why traditional methods such as SMS OTP are no longer enough on their own,
• how trust signals can help improve both security and user experience,
• and what real deployment looks like in practice.

🎬 Watch the replay

Let’s continue the conversation

If you are working on onboarding, payment or authentication journeys, and want to explore how trust signals could support your own use cases, we would be happy to talk.

📩 Contact our team