- How to order SMS bundles?
Select your application in My apps, the "configure" button next to SMS Cote d'Ivoire API subscription allows you to order new SMS bundles at anytime and to check how many remain in your previously purchased bundle.
- What is the Validity token authentification?
The token is valid 3600 seconds (1h). After this period, you'll get an error and should request another token.
- What is the error "Not enought credit"
You don't have credit anymore. You have to buy a SMS bundle on your My apps page via the configure button.
- Customizing the sender name
The sender name is 11 alphanumeric characters max, no special characters - space included. Send a query to our local team via our webform. For security reasons, we have to analyse your sender so the processing time is within 5 working days (for MTN 15 working days). Please do not use Sender Name/Names before you get email confirmation from local business team that Sender Name/Names are already whitelisted.
- Time to validate my sender name request
For security reasons our local team analyze your sender for the correct configuration. The processing time is within 5 working days (for MTN 15 working days). Please do not use Sender Name/Names before you get email confirmation from local business team that Sender Name/Names are already whitelisted. For questions about Sender Name customization please contact directly local business team via our webform (please select the type of query "Other").
- Delivery issues to MTN users
We are aware that there are some delivery issues towards MTN users. This is due to SMS management rules on MTN. Please contact local business team to raise issue using our webform (please select the type of query "Other").